Refund policy

 

EXCHANGE ONLY 

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange for the same value of the items you are returning. This can offered in a store credit also.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with the hygiene sticker* You’ll also need the receipt or proof of purchase.

*any return goods without a hygiene sticker cannot be refunded. 

To start an exchange, you can contact us at hello@lovelolax.co.uk . Please note that exchanges will need to be sent to the following address:

Love Lola x 

121 the greenway 

Epsom 

KT18 7HY

If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any return question at hello@lovelolax.co.uk

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the exhange was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lovelola.co.uk